Quality Guaranteed
Trained to the highest standards
Our National Skills Centre in Birmingham was the first ever automotive glazing training centre accredited by Thatcham and the Institute of the Motor Industry (IMI). It provides every technician at Autoglass® with a rigorous training programme, so they can give you the highest quality workmanship.
Training isn’t just a business imperative, it’s a passion for excellence: we invest in continuous skills development and helped design the industry-leading IMI ADAS accreditation, alongside key industry organisations including Thatcham.
If you’d like to see a copy of technicians’ training records and certificates, we’re happy to provide them.
Customers love us…
Delivering a great service is at the heart of everything we do. To check we’re getting it right across all of our businesses we ask customers one question: “How likely are you to recommend us to a colleague or friend?”. In 2020 we achieved a score of 79%.
…and so do our clients
Eddie Stobart – “Due to our large mixed fleet and the geographical spread of our operating centres, we require a supplier that offers excellent and reliable service levels to our vehicles up and down the UK. Autoglass® fulfils this brief and provides us with a skilled, unique support hub dedicated to managing our day-to-day requirements ensuring that we receive and outstanding level of service.”
Wincanton – “We have a large mixed fleet spread across the UK and it’s imperative that the amount of time our vehicles are off the road is as short as possible. The significant reduction in vehicle downtime demonstrated through its impressive total cost of ownership model and the guaranteed access to a large network of highly skilled and trained technicians was a key factor in our decision making.”
Bibby Distribution – “Our vehicles are intensively used in logistics operations across the UK, so we needed a glass supplier we could trust to fix any windscreen issues wherever they are. We were impressed by the fleet check service offered by Autoglass® which ensures that our unplanned vehicle downtime is kept to an absolute minimum. We have a strong working relationship with Autoglass® and are really impressed with the reliability and high level of service they provide.”
A lifetime’s peace of mind
We offer a lifetime guarantee on our vehicle glass work (both the parts we fit and our repair and installation workmanship). This provides peace of mind for as long as you own the vehicle or are responsible for maintaining it.
Independent auditing
The IMI audit us twice a year to certify that our technicians meet the necessary standards for best practice in the auto glazing sector, including ADAS recalibration. This ensures technical training remains in line with ever-evolving technology, which is of growing importance given the extensive use of ADAS in the UK.
Top quality glass
We’re committed to using the highest quality parts to minimise risk for our partners and maximise safety for customers. When we replace a windscreen, we only use glass manufactured to OEM standards, whether sourced from OEMs or other suppliers. This makes sure the glass we fit is the same quality as the original we’re replacing. We always purchase replacement glass from the companies who supply the original glass to the world’s leading car manufacturers.
Meeting all the latest standards
Autoglass meets the BS10125 standard for glass replacement and repair, which states that the people and processes involved in structural or safety repair must be accredited by a recognised body. We also hold the ISO 9001:2000 Certification of Quality Assurance.
Health and safety
All technicians working for Autoglass® wear the correct PPE to ensure compliance with both your workplace health and safety policy, and regulation 4 of the 1992 Health & Safety Act. What’s more, they also follow a process to isolate the vehicle when it is being worked on, both for their own safety and that of your customers. To meet the ongoing challenges of Covid-19 our service adheres to Covid-secure practices and is contactless and socially distanced.
Designing a successful partnership together
We want you to be completely satisfied with the service you receive from Autoglass®. That’s why we work closely with you to form a true business partnership. You’ll have access to a dedicated business manager who’ll help you do business with us in the way that suits you best. That includes providing you with access to all MI data and arranging regular review meetings to ensure we’re meeting expectations.
We can also add extra value through initiatives such as providing training days on topics like ADAS; making the most of joint marketing opportunities; collaboration on content and research; providing expert speakers for your events and we can even create co-branded booking funnels for our insurance client’s customers.