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Autoglass® is proud to have been chosen as the preferred automotive glazing partner to Arval UK, one of the UK’s largest fleet and leasing companies.

The partnership with Autoglass® was a strategic choice driven by the business’ unwavering commitment to innovation, service excellence, glass availability, coverage, and focus on creating efficiencies.

Arval UK manages a fleet of more than 194, 000 vehicles in the UK, with almost 48,000 of which being battery electric.  The business sought a capable and sophisticated, industry-leading partner equipped with best-in-class expertise, tools, training, and technologies to provide customers with an unrivalled service.

The decision was based on Autoglass®’ commitment and dedication to:

  • Get customers back on the road safely and swiftly, minimising downtime and ensuring an exceptional and seamless customer experience
  • Our “repair first” philosophy, which aligns perfectly with Arval’s sustainability focus. This philosophy means that whenever possible, Autoglass® prioritises repairing windscreens over replacement. This approach not only reduces waste, contributing positively to the environment but also offers efficient and convenient solutions for customers.

Shaun Deverell, Head of Aftermarket Networks at Arval UK, expressed confidence in the partnership, stating, “Autoglass® is a market leader in its field and we have confidence that this partnership will continue to benefit our business and our customers. The high customer service feedback we’ve seen via our Net Promoter Score (NPS) YTD for 2024 of 91.7%, reflects the service quality we expect our partners to provide to our customers.

Commenting on the collaboration, Ian Rowlands – Commercial Director, Autoglass® said, “Arval UK is a forward-thinking organisation with a strong commitment to sustainability and responsible business practices. We are excited to be working with Arval, to deliver exceptional service to its customers. Our shared values and goals make this partnership a natural fit.”

Together with other organisations aligned in a desire to improve safety and reduce road collisions, Autoglass® and Arval UK were proud headline sponsors of Brake charity’s Road Safety Week in November 2023. Both businesses are connected in their aim to improve health, safety, and well-being on the road. This activity also underpins their dedication to raising awareness about road safety among all current and future drivers in the UK.

In addition to sponsoring Road Safety Week, Autoglass® was also invited to participate in Arval’s Sustainability and Wellbeing event, engaging with employees, partners and guests to encourage environmentally responsible daily practices. This event further endorsed the commitment of both organisations to their corporate social responsibilities.

Autoglass® and Arval UK look forward to a continued partnership focused on delivering exceptional, responsible and reliable services, while keeping customers at the heart of everything we do.

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About Arval UK:

Arval UK, part of the Arval Group, is a major actor in full-service vehicle leasing and a specialist in mobility solutions. As a BNP Paribas Group company, Arval funds around 192,000 cars and vans in the UK at the end of December 2023. Focused on customer experience, Arval UK has specialist teams dedicated to supporting a broad range of customers including individuals and small businesses with a single vehicle, through to FTSE 100 companies with thousands. It provides a comprehensive range of flexible solutions, products and services including vehicle funding, vehicle maintenance, accident management, breakdown service, short and medium term rental, insured lease vehicles, full outsourcing salary sacrifice and consultancy services.

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